Frequently Asked Questions

• Domestic Shipping - Australia
• International Shipping
• Payment Methods
• Refunds & Exchanges
• Privacy Summary
• Contact Us

Domestic Shipping - Australia

Our shopping cart facility provides a shipping calculator that determines the shipping cost before you place your order.

We offer 2 shipping options for Australian customers:

• Regular Air Mail: 2 - 4 business days to arrive
• Express Post: 1 business day to arrive

~ Tracking is available for all “Express” Post parcels within Australia.

~ CODs (Cash On Delivery) and pick-up options are not available.

Estimated delivery days do not include weekends or transaction days. Example: if you paid via direct deposit or sent us a cheque, we have to wait for the funds to clear before we can ship your package. Also, please be aware that estimated delivery days do not take into account busy periods such as national or international holidays such as Christmas, New Years Eve, etc.

Please double check that the address(es) you provide for orders are correct. We cannot be held responsible for parcels that are delivered to the wrong address or gets returned.

We also offer registered post as an additional shipping option. Registered post provides compensation if your parcel is lost and provides proof of posting should delivery disputes arise. AU$2.85 will be charged on top of existing postage costs for registered post parcels. Please email us if you want this option.

International Shipping

Our shopping cart facility provides a shipping calculator that determines the shipping cost before you place your order.

We offer 3 shipping options for International customers:

• Regular Air Mail: 3 - 10 business days to arrive
• Express Post: 3 - 7 business days to arrive
• Sea Mail*: 2 to 3 months to arrive

Estimated delivery days exclude weekends and customs clearance delays. Example: if your customs holds the package, we cannot foresee or be held responsible for the delay. Also, please be aware that estimated delivery days do not take into account busy periods such as national or international holidays such as Christmas, New Years Eve, etc.

Please double check that the address(es) you provide for orders are correct. We cannot be held responsible for parcels that are delivered to the wrong address or gets returned.

Basic tracking is available for most Express Post parcels (depending on destination), however, insurance isn’t included. If you would like to insure your package, please email us for a quote before placing an order.

*Sea mail is available to selected countries and the option will show if the country of delivery accepts that method.

Payment Methods

Our shopping facility accepts credit card payments via Paypal. You do not have to sign up to Paypal to make a credit card payment. Your financial information with Paypal is never shared with us or any third parties.

International Customers:

• We only accept payments via Paypal for all international orders. You can pay by credit card or debit card using Paypal.

Australian Customers:
Customers in Australia have 3 payment options:

• Credit Card - You can make payments with your credit card or debit card via Paypal. You are not required to sign up to Paypal to make a payment.


• Direct Deposit (bank transfers) - Goods will be shipped within a reasonable period after transfer has been received. Please note that bank transfers usually take at least 2-3 business days to process. Please put your full name in the reference or receipt field when making a transfer so we can identify your payment. Once you place an order and select the "Direct Deposit" payment option, our bank details will be available on the order page for you to make a transfer.


• Cheque or Money Order - Australian customers can also pay with cheque (check) or money order. However, orders will not be shipped until the cheque has cleared or after money order has been received. If you’re sending us payment by cheque or money order, please register or track the envelope so you can be sure it will reach us. Cyren Cosmetics Pty Ltd and its employees cannot be held responsible for any mail lost during delivery if it doesn’t reach us. Once we receive the money order, you will receive an email or call from us and your package will be on its way.
  As for cheques, after depositing, banks will take a further 3 business days to process before they will clear the funds. Please be patient during this process. Once the funds are cleared, you will receive an email or call from us and your package will be on its way.

If you have any questions regarding payment, please email us at .

Refunds & Exchanges

You can choose between a refund, exchange or credit where products:

• Are so defective that they should not have been sold.
• Have a basic, serious fault that was not known by you at the time of purchase. Example: if product is already damaged upon delivery.
• Have been wrongly described or sent.
• Are not suitable for their intended purpose.

We do not normally give refunds or exchange if you:

• Simply change your mind.
• Make a wrong decision.
• Used the goods past a reasonable period of time.
• Already knew of a particular fault described by us before purchase.

We do not provide a refund if:

• No proof of purchase is shown.
• Products are damaged by not following the instructions, or by misusing the product.

Refund Options:

• We can issue you a refund via Paypal or direct deposit, however we do not provide refunds on postage costs.
• You can exchange for a new product of equal value.
• We can issue you a credit note to use on future purchases.

Refund or Exchange Process:

• Email us the details of the fault of the product in question.
• Provide us with the order number or invoice and your full name.
• Let us know how you used the product.
• When you are returning the product, please track or insure the parcel so you can be sure we will receive it (please notify us before you send).
• A refund will be issued back to you via Paypal (minus postage costs). However, if an exchange is requested, a new product of equal value will be sent free of charge to the address you provided on the original order.

Please email our department if you have any questions.

Privacy Summary

At Cyren Organics, we are deeply committed to protecting your privacy. We do not intentionally sell, rent or trade personal information to or with third parties. Account users or subscribers who opt out of all communication with our Website, or terminate their account, will not receive unsolicited emails from us.
Any email you receive from us that is authorized by you, should contain additional opt-out or unsubscribe options in the email with instructions on how to unsubscribe from receiving future newsletters.
Any information we collect is for the purpose of providing the best shopping experience we can for you.

Please read our full Privacy Policy as well as our Terms & Conditions here.

Contact Us

If you have any questions or need any assistance, you can email us at .
Or contact us by using our contact form here.